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Rider Express User Reviews
4.2 out of 5 stars
User reviews from travelers who booked their tickets with Rider Express
Ratings and Reviews (8228)
Bus was clean, toilet didn’t smell, garbage bags were provided for every single row. Shuttle master was friendly, professional, and highly communicative.
Have always used your bus company and always very happy with it
However yesterdaywe were pulled over and the bus driver was nicked by the cops for speeding
He gave him a right bollixing which he deserved
I thought it would have been pertinent that he would have been relieved with another driver
Unfortunately we had him to Kamloops
I certainly wasn't impressed somewhat pissy
Most passengers were unaware of the situation plugged in and oblivious
I feel that was unfair to us the customers
That's that then
I was glared at threateningly way, by more than 8 passengers that put backpacks on seats next to them so I could not sit next to these young men or women. Some even scowled and shook their heads very slowly side to side and put their legs on their back packs or across the seats. In the Philippines, they charge anyone doing this another ticket. Only one very nice lady from Jamaica allowed me to sit on the entire half empty bus.
The seats are very bad. I had a bad backache after such a long journey. Also, there were no specific seats assigned to the travellers it was just random. This is not fair for the travellers who are boarding the bus from the second stop or later. They always get the outside seats and all the good window seats are already take .
The journey was smooth, the drivers were great and there were regular stops for a little break and bathroom use. Only reason I didn’t rate 5 stars is because some customers at the back of the bus spilt beer all over the floor, which made going to the bathroom on the bus slightly unpleasant.
Bus was 30 mins late then was driven away for over
one and a half hours making gof repairs. Our destination time 2 hours later ie 11pm. Fortunately we got another driver at Kamloops who caught it up by 30 mins. I had chosen this company because the bus was to arrive earlier at 9pm in Vancouver.
Dealt with deley in road very well! Was very fast with info. The bus was late a couple hours but out of the busses control. I made it to Surrey fast and honestly … best ride and most comfort iv ever had in a bus. SUPER CLEAN
A tablet to put down a book, phone, waterbottle or anything else would be nice. The Wi-Fi was down for a big part of the trip. The bus driver was really nice and mindfull for the temperature in the bus, rests time ...
Southbound trip to Calgary was excellent. Our driver Adrian was very nice and gave welcoming, clear and useful announcements and reminders. Excellent service. Enjoyed Wi-Fi too.
Northbound trip to Edmonton was okay. Bus was a little late, and needed to change bus at Westbrook Mall. Wi-Fi was not working on bus. But driver made up the time so we still arrived on time. Also appreciate driver took proactive actions to tell loud passenger to keep it down.
Overall, I enjoyed and am satisfied with Rider Express service. Please keep up the good work. Will definitely use Rider Express again next time.
Flat tire. Very little communication or apology made. Both ways of my trip were delayed by 1.5 hours. The ride to Toronto on Friday, more communication and more of an apology was made. To experience that twice in one weekend was extremely disappointing and frustrating.
Rider Express is an excellent service for those of us who need transit. Unfortunately, the air conditioning wasn’t working during temperatures in the mid-thirties! We suffered; however the driver was exceptional in his apologies, attempted his best to rectify the situation, and made the trip tolerable through efforts to console passengers…well done! I’d travel again and again on Rider Express.
Twenty minutes late with departure, which is understandable but then 30 minutes after we were supposed to leave after the rest stop, it was finally announced that there was a malfunction with the bus timing belt and another hour delay. So 1.5 hour delay into Toronto
Yes, there is WiFi on Rider Express! We recommend downloading your movies or favorite shows before your bus trip, as the WiFi can lose its connection in rural areas. No worries, you'll still be able to check your emails and social media during your trip.
Are there power outlets or USB plugs on Rider Express?
Yes, there are power outlets and USB plugs on Rider Express buses. No need to worry about running out of battery in the middle of your favorite movie. You'll also arrive at your destination with all your devices fully charged.
Does Rider Express have a toilet on board?
Yes, there is a toilet on all Rider Express buses. The toilet is generally located at the back of the bus or near the middle door. Most bus toilets do not have running water, so we recommend bringing hand sanitizer with you.
Does Rider Express offer meals or snacks during the bus trip?
Rider Express doesn't offer any meals or snacks on board. We recommend you bring some snacks and drinks in a reusable water bottle for your bus trip.
Do you have to print your Rider Express bus ticket?
No, no need to print your Rider Express ticket! Simply show your e-ticket on your smartphone along with a valid photo ID to board the bus. Your e-ticket will be emailed to you when you book on Busbud.
Does Rider Express allow pets on board or in the hold of the bus?
Only Certified Service animals are allowed on Rider Express buses. Pets are not allowed on the bus or in the hold of the bus.
What are the amenities on Rider Express buses?
When traveling with Rider Express, you will be able to enjoy Air conditioning, Standard seat, Power outlets, Toilet, Wifi. Rider Express will offer you a reliable, safe, and comfortable bus trip!
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