Bus Tickets from Pearson Toronto Airport to Western University

Ride ended up taking 1 or 2 hours longer than expected which I understand cause of Toronto traffic, but there was this awful sound like some sort of alert going off the entire 3-4 hour drive that stopped me from sleeping snd gave me a massive headache.

Your bus was delayed for 2 hours. No notices or anything. It actually said departed on the board! Major hassle for everyone waiting

The seats were much smaller than the ONEX bus, the driver wouldn't even talk to us when we asked a question, and the bus smelled.

The driver was fantastic! We were not picked up in the usual van but a kind of mini school bus that was extremely bumpy, no power outlets and very drafty.

The bus was an hour late the drivers were very rude and did not know what was going on. On the way to Elgin Hall the bus driver dropped us off in a random parking lot in London and told us to wait for a bus. Gave no details and did not tell us anything just told us to get off. Turns out an uber driver came to pick us up and drop us off at Elgin hall and even he did not know the way. Had to call a student at western to guide us to Elgin hall. Would not recommend at all terrible service. Tried calling to figure out what was going on and the guy hung up on in the middle of the conversation. Hated this service

Fast and comfortable trip to London. There is communication gap between driver and management. I recommend for others.

The bus arrived 50 minutes late. This is the second time it happens when I am traveling from Pearsons to London.

Bus was late and route was so slow! Would prefer to have more realistic estimate of time of travel

Our ride from London to Toronto Airport went well except for the fact the bus arrived 20 min late. Luckily we arrived with enough time time to catch our plane. However, when we came back from our trip, the bus picked us up at the airport on time at 4:15. We expected to arrive at our destination in London around 6:10 just like it was stated when I booked the bus. Direct from Toronto airport to London is no more than 2 hrs. Due to the fact that we had to make 4 stops on the way home to pick up other people, we didn't arrive until after 7. I didn't realize there were stops on the way home as we drove direct to Toronto the week before with no stops. It ended up being almost a 3 hr drive coming home...ugh. Therefore, I will book my next trip with Flixbus...

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.

It was not on time, 45 minutes late. Driver nice and conditions of the bus good. 🚌

The bus and driver were wonderful. I kind of expected internet, plugs and a bigger bus - however the driver and bus were definitely fine. The signage in the Airport is not helpful.

Near Miss Incident due to Driver felt asleep many times during driving from 00:30am to 01:00am