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I didn’t like that the bus was 20 minutes late, or that the drivers didn’t load or offer to load the bags, and most importantly, the bus drivers did not take us to our stop. The drivers said that Southgate was the last stop before driving to the stop we booked online and was on our ticket! So we had to re-arrange our way home when we had planned to be dropped off at the stop we booked. Very dissatisfied with this. Oh, and the bathroom was broken.

I wouldn’t ride with Canada Bus again as the seats are very tight and no legroom. I’m a very short woman but felt really uncomfortable during my 4hr bus ride because how tight every seats are. And it smelt like someone urinated in the whole bus.

the date was wrong. it was for last Friday and I had to pay cash. he said he could change it for me as a rebook

My experience was positive. First time user. I liked the cleanliness of the bus, the kind informative driver, the accessibility & cleanliness of the bathroom.

The driver did not announce any of the stops. He was mostly focused on his phone conversation the entire time

I am a visitor for the first time in Canada. - The bus was delayed by around 20 minutes to leave Calgary and 45 minutes to reach Edmonton. - There was no wifi on the bus which prevented me from getting/providing updates from/to the person waiting for me. - There were passengers talking loudly for the whole duration of the trip. - The tracker wasn't working. - The number of the bus was different than what is showing on the ticket which prevented knowing it arrived.

Everything was great - the trip was comfortable, on time, and the staff were friendly.

The driver is very kind and accommodating. The bus is clean, also the washroom. Very satisfied!

It was great like I have options not just 6am but 12pm too so I have time to get to my bus

Nice, clean bus operated efficiently. Easy to book. Reasonable price. I suggest better instructions and signage for Calgary pickup location.

I like the seating and air conditioning, eveything went very smoothly. I just wish they had complementary water maybe.

Easy to buy a ticket and board. One issue was the seat belt: I felt strangled and could barely move. Was uncomfortable.

Good. Apart from arriving fro Calgary 25 min late @1955 from Edmonton. Office was closed. My ride was gone

The bus was very clean and comfortable; however, I found the reflections caused by the tinted windows very disconcerting. It may have been the result of the overcast day which may have been worse but not completely. The only way to eliminate it was by turning your head 90 degrees to look straight out which was very uncomfortable. I get motion sickness if I read in a moving vehicle so window gazing is very important to me. I was in the small bus.

On March 12th/2025, I had fkexeble bus ticket @12:35 pm but I couldn't get it because the flight delay in arrival Calgary airport, and I asked to your office for change to 2:55 pm, and I was denied and paid again for new ticket. And this is my first and last time yo use your services. I'm very disappointed

The driver was very pleasant, however the bus was 1 hour late, and there wasn't clear communication about what was going on.

The address on the ticket I saved to my wallet was the wrong pickup location and I missed my bus. I had to stay in the city for an extra night and I am missing my classes tomorrow morning because of this.

On the trip back to Calgary the WiFi was on but it was impossible to connect. The WiFi was called "ColdShot - Free Wifi" and did not have a password the way the trip up to Edmonton had. No matter what I did I could not connect to it as it would tell me "Unable to retrieve IP address". The fast WiFi is the primary reason for using ColdShot. So when the WiFi doesn't work that's a big problem.