Service was great and pricing was terrific
I would probably not travel with Rider Express again. Before boarding the bus three people in our group of 9 checked that we were on the correct bus. Another passenger travelling separately to us did the same. The bus did not stop at Lake Louise. We went to the front and spoke to the driver. He was very nice and apologetic. He said he would stop at Field and turn around to take us back to Lake Louise which he did. The delay meant we missed a connecting bus to Lake Louise mountain. Had to hire someone to take us there. We were supposed to return to Calgary later that night. Accident on highway. Very late notification from Rider Express via email. And no responses to my email earlier in the day.
If the bus isn’t leaving until 8:00. Don’t write 7:15 on the ticket
Staff was helpful and friendly, and the bus was on time, for the most part. Some feedback would be for a cleaner bus!
Way to go Greyhound Calgary! I have never had a better experience on my a public bus.
The security guard gets extra kudos for preemptively cuimmunicating rules with a couple of passengers in the boarding area who weren’t sober.
I was running late and staff at the bus Centre were not the friendliest, felt a bit patronised, although I was rushed so could have come off blunt myself. The bus staff were great. I couldn't get on the wifi, which made the journey boring
Stephanie G.March 21, 2018
Simple to book great terminal and safe driver... Perfect.
The bus wasn't very clean and did not smell good. The staff was excellent
Raeven G.February 11, 2018
Very satisfied staff were proactive and efficient as well as friendly
Convenient way to travel to the Rocky Mountains
Scott C.December 22, 2017
Good trip. Arrived on time. Staff at terminal were friendly and helpful. No problems at all.
Marcus M.December 10, 2017
Comfy seats and nice staff :)
Check in was a slow procedure, only one person to load the bags, left later than scheduled but arrived on time
Well the bus in the morning dropped us 4km to Lake Louise leaving us to walk through a forest to get there! Then the afternoon bus was extremely late and we were waiting in the cold rain for it to arrive
Ashleigh P.October 16, 2017
Had a pleasant and smooth trip.thanks.
Mohammad N.September 21, 2017
On time, and the staff were very helpful
Sneha P.September 11, 2017
Is better to give more time on canoeing and trails
The seats are very uncomfortable, I have neck and back ache. Trevor our driver was the best - so friendly
Cancelled trip due to family member medical emergency