Bus Tickets from Ottawa, CA to Toronto

Driver missed multiple exits and delayed the ride 45 mins, also forgot to turn on AC and it was boiling for a bit

The journey was good but our bus time was changed a few hours before that caused a lot of confusion. Our seats were also allocated differently and we 4 family members were sitting apart from each other while earlier our seats were together

The seats were terrible and the bus driver kept pumping the brakes to stop. The headrests of the seats didn’t allow for your head to lean back or to the side easily. The seats were also really slippery so every time the driver pumped the breaks, you slid down the seat. It was a timely trip though and we got in slightly earlier than planned

The bus was on time, not crowded, very pleasant ride to Toronto. It was about an hour late but that was mostly due to the traffic getting out of Ottawa.

I had a credit that I thought I could apply but you charged me full fees. So you should not be asking me all this!

It was a smooth ride end to end. The driving was smooth. The driver was courteous.

Overall good but the buses are dirty and not maintainned well.. there was molding hanging off the front upper deck windshield on the double decker and also the signs making noise inside bother

Terrible service. Missed connection. 2 hours late. Disorganized. Blaming passengers.

2 hours and a half late. The second bus left without us. Almost had to stay at the halfway point until 3am.

it wasn’t even a real bus, it was a coach, there was barely any place to sit, nowhere to place a drink and we arrived one hour later than scheduled

Everything was good except all the power outlets didn't work, the internet didn't work and it was quite warm on the bus.

they cancelled the trip at 10:30pm the night before. Extremely short notice, super unprofessional

3 hours delay because of technical problem and no vouchers or refund or even Water!

Driver was courteous. Bus was clean. Seat was comfortable. Driver dealt with a passenger who had a medical emergency when disembarking for a time break in Kingston. Driver stayed calm, contacted emergency services and comforted victim until paramedics arrived. He also liaisoned with Starbuck staff as the emergency ended up on the restaurant property adjacent to the bus lay up at the Harvey’s. Driver kept us informed and as no was going to Scarborough Station or there were no scheduled pick ups, he was able to keep on time. Kudos to him.

Very spatious, charging station and very accommodative driver. Excellent service!

Departure and arrival were late, but it was mostly due to traffic, so I can't fault anyone for that. The driver did not come to the proper pickup location even though he ended up driving right by it to turn around once we were loaded. Even sitting in the middle of the bus, it smelled strongly like an outhouse whenever anyone used the toilet. The outlets and Wifi were non-functional.

smelled really bad because of the toilet and there was an hour delay which wasn’t necessarily the bus’ fault, but the driver pulled over to the side of the road on the highway which was a bit confusing and scary. Otherwise, the bus driver waited for late passengers which was nice and I liked the 20 minute break stop

There was a loose component on the bus that caused a banging sound whenever we were in motion. Lasted the whole ride

They cancelled my trip few hrs before my trip. And send me a message at 2:00 am rediculous

Bus didn’t come. Had to book another bus with another company later in the day.

Our trip for 10:00 am was canceled at 2:00 am at night for „unforeseen circumstances“ so we had to scramble to find a new bus with a different company in the morning. Extremely short notice and no alternative trip or customer service available from the company. Extremely dissatisfied.