The driver was nice and professional but the staff at Newark penn station was unprofessional
very pleasant professional driver
It was a very good ride and the driver was very nice and courteous
Marybasilia N.November 24, 2020
Awesome ride to Dc but the layover time was long . Great driver but not much social distance.
Tiffany S.August 28, 2020
Meryem M.February 21, 2020
This is your standard cheap bus between DC/NYC area. Stops are annoying, but OK overall.
It was wonderful and a smooth ride
Jermaine H.February 9, 2020
Awesome. The best
Sylvia N.February 2, 2020
The bus was clean, drivers seemed experienced, they were courteous and professional
Melissa S.January 29, 2020
Great experience and fast.
Bettina M.January 19, 2020
Very nice wifi and Online TV congratulations.
Daniel K.January 13, 2020
The driver, Samson was excellent!!!
It is my opinion that more information need to be related to the traveling public with a kind extension to the lame and other wise impaired. Departures should be clearly announced a headcount should be taken, also when last minute customers are accepted the dispatcher should be notified of said person and look to ensure that they board also the desk clerks could be a little more engaged and not so animated because their jobs is directly related to the traveling public. This is the first World and your service should match your status.
Eleanor E.December 6, 2019
Love the company and its service. The Newark-DC Route is great way to travel to DC from anywhere in NYC or NJ that’s on or close to PATH train.
Frances C.November 22, 2019
Very unreliable. No communication. Will not use again
Josephine B.November 14, 2019
Very nice staff and facilities, timings etc.
Bus conked out in the middle of freeway. It took 3 hrs for the replacement bus to arrive. Will never ride this bus line again. Worse!!!
Benthom Paul A.October 22, 2019
There was a bus available at 5:30 however it boarded people with later tickets and not us. When we finally got on to the bus there was no wifi and no power outlets
Nicole C.October 13, 2019
Bus was perhaps of the traffic
Margarita T.October 6, 2019
Not bad for price
Harjinder J.October 4, 2019
Bus was clean. I wish I would’ve been told there were stops before reaching my destination
Fabio P.September 25, 2019
Annery G.September 21, 2019
First of all we were late due to an accident we made it just in time a few minutes of the bus leaving. The bus driver had the nerve to give us a sermon about what time we needed to be there, and if she did not have to go the office we would miss our ride. Obviously, we can read and accept our fate if the bus left. I would give her a zero for customer service. Secondly, my elderly mother was on tue bus, they had a mechanical problem and got stuck in Baltimore. She was supposed to arrive Union Station at 6:10pm. They were on and off several buses to he taken to Silver Spring Maryland! My family had to drive from Union Station where they were waiting for her now head to Silver Spring. She arrived there at 10:00pm. There were other passengers elders crying due to this horrible circumstance. I do hope there will be better back up and better communication rather than a serious attitude from a grumpy driver herself. Truly disappointed the least to say.
Anna F.September 12, 2019
Good bus, clean bathroom. I just wish the seats would recline.
Carla G.September 4, 2019
I never got to the bus station despiite spending almost an hour on my lyft that charged me $50 cos we couldnt locate your loading terminal.
I called customer service twice, the couldnt help.
I finally had to stop at the greyhound newark penn station bought another ticket.
Its a waste of time and fund.
pls get the real address and stop this unhelpful direction on the receipt
Ebunoluwa S.August 27, 2019
Very rude and unprofessional staff! This is ridiculous I will not subject myself to such nonsense again. Not only did the bus come late (about 30mins) but it could only take a handful of us. The rest of us were left to imagining when will the “next bus” arrive. The departure was for 1:10 and by 2:30 we were still waiting on a bus to pick us up without any apologies or updates from the staff. I had to board BoltBus for an additional $25 because I had a flight to catch after giving $34 to Greyhound.
Philomene B.August 26, 2019
Extremely late. Lack of updates to the customers at Newark. We were all just waiting on the sidewalk in Newark and had no idea when we should expect a bus to come
Bus broke down, I had to order a $118 uber home because I needed to be home by 10PM and there was no way I’d be back that soon otherwise.