Is a good company
Therese N.January 1, 2020
It was alright I would ride it again
Hasson G.December 16, 2019
Very satisfied my first time
Maritza H.November 18, 2019
Poor customer service, bus got canceled and no explanation were given.
Demian U.October 21, 2019
While booking the ticket i was not informed that the bus is not direct. I had to wait at the station in mew york for 3 hours. Would appreciate if waiting time/halt is informed at time of booking and not after issuing ticket. Also there was no staff at new york at 4 am to help or guide.
Anshum M.September 22, 2019
The first bus driver was awesome. The second one was nice however there were five passengers being overly loud in the back about 80% of the way from Philly on. The bus driver not once addressed it and everyone seemed discomforted most of the way because of them. Also, we were almost an hour late to Boston.
Edgard M.September 14, 2019
Some young kids were vaping on the bus.
Didn’t have air conditioner, the driver lost the way any time, we arrived late 2h30. The worst experience here on USA I have had.
The bus broke in the middle of the highway and were waiting a solution for more than 2 hours.
The bus from washington dc to new york was great and comfortable although it’s not from greyhound (the name’s something valley i couldn’t remember) maybe it’s their partner bus or something.
When we layover at new york (port authority bus terminal) we missed our bus to boston.
We arrived at port authority on 15.20 and our bus to boston supposed to depart on 16.00. We just go to toilet and had a seat first for approx 20 minutes and we went to the gate (as we seen in the monitor). We waited and waited but there’re no bus to boston on that gate. When we ask the staff they tell us that our bus had left and we must re-booked our ticket in the ticketing office.
We were confuse because we waited there and we didn’t see the bus.
The staff in the office said that our bus leave at 16.00 and there that was impossible that we missed the bus.
We were completely confused.
In the end we had to buy another ticket for $20/person.
It was a very uncomfortable experience and we just hope that either we or anybody else wouldn’t experience this again
Nadia Safira N.July 6, 2019
The bus had a kind of very strong smell which made feel like vomiting.
It was very good to traveling with Peter pan
Am a person living with HIV from Uganda and I just came here for a meeting but I was very impressed by the superservices
I think the buses should be serviced and prepare ready before traveling.
The bus departed 50 minutes late and the company did not even apologize. Then, the AC was super high even though the driver was told multiple times about it. Never using them again.
Matias V.September 20, 2018
Thanks so much for all
Laith M.September 12, 2018
Greyhound seems to insist on being perpetually late and delayed. Londg layovers
Was a good ride and comfortable
My bus was cancelled. They offered me to change my ticket to the next morning and my bus was two hours late. I lost a whole day.
Josefina S.August 19, 2018
A small halt of 15 mins could be added in between even if it's a express bus
Rakinder B.August 19, 2018
greyhound didn't keep time schedule
it didn't come for over 2 hours at the dawn of last Saturday without any announcement. (from NY to Boston) Staffs kept saying they didn't know when bus coming. What's more, they didn't let passengers take bus by loading number, so my friend and i didn't take next coming bus. We bought a new other ticket.
Also when I came back to NY from Boston, I waited for over 1 hour for daparture. I'm so dissapointed and unpleasant. I want compensation for my psychological damage and time loss
Chanyoung K.July 31, 2018
The bus was delayed 3 hours and I couldn't get on the bus because it didn't have enough seat. And I also couldn't get a refund because it was a connecting trip and I already used the first ticket. Very disappointing
I would like to make a complaint, I unfortunately could not use the tickets from Washington DC to Boston, because I tried to change my ticket to another schedule and I could not, I had to buy another ticket at the time that cost me 57 dollars, today I would go back to Washigton, I get the information that I could not book because I did not make my buck at the station, but I was not informed that I should do it, I tried to do it in Boston, but I could not, I had to pay for another Ticket, another 57 dollars, I unfortunately could not use it, the company has a very poor service, at any moment they asked to make my buck I did not know that! I thought I could do it over the internet.
It was very good experience
Margarita G.July 17, 2018
in Newyork I have transferred to 1 PM bus as I was early. but the bus from newyork to boston which is supposed to come by 5:15 came at 5:50. due to which I have missed my boston express bus which is at 5:30
Purnachand M.July 9, 2018
later, there no seatbelt, very dirt and it was a terrible trip.
Carlos Eduardo V.June 9, 2018