Find a Bus from New York to Toronto

Bad smell in bus for pie rude behaviour

The wifi stopped working after we left. When in traffic, driver did communicate to say what was happening. He just sat there.

The bus was half hour late. More than that, prople stood in line two hours and a half to get good seats.

Bus broke in the middle of the night and 5 hours were spent in Corning, waiting for new bus

The best

Hello! I would like to get refund for those tickets below- We couldnt print tickets in NYC so they didnt let us to go this bus- I called number from your site but nobody could help us- Please send me respond with solution of this situation Greetings,Lukasz Aleksandrowicz

Dissatisfaction with the way they told all passenger get down to transfer bus in the middle of the road in mid night, there was no mention of transferring bus on booking, won't book it again

We are the citizens of Hungary, europian union. In the middle of the night we were not allowed to take on our bus in Buffalo( bus and driver changing between New York and Toronto) apart from we do not need visa to cross the border to Canada We are sure that the bus driver or anyone at buffalo staiton should have known about that! This incident made us big amount of financial and time waste! Sorry about to say that! Yours sincerely Johanna Jánossy Andras Lente

Very poor service. The driver upon not feeling well decided to delay our journey by keeping us sitting by a gas station for 3 hrs. Lying to us that the bus had a mechanical failure. Instead she was not well and didn't want to do her job. Due to her discomfort she decided to jeopardize every passengers journey and plans. How unprofessional. She should be seriously dealt with for her behavior.

Bus was very late. It departed 2.5 hours late

À good company, but WiFi was not super.

The bus driver was not personable at all. He was quite rude to a lady who simply asked him the legth of time of the bus stop at Buffalo - saying that he was not a greyhound enployee & that she should have found out about it before boarding the bus. Also, he had long phone conversations whilst driving the bus - is that allowed? The bus driver mentioned that we had a stop on the way from NY to Buffalo but did not stop at all - from 7 pm to 1:30 am! I am sure it is not legal to heard a bus load of people without giving them a chance to stretch their legs, buy a coffee etc. Not a comfortable journey at all!

Unorganized Left late Staff rushed boarding Stood in line for over an hour to board

Bus was over an hour late leaving the New York station. Bus was not clean and had no toilet paper. A dog on the bus also did a poo and it stunk out the bus.

Bit costly

The had a mechanical problem.

Delayed by more than 3 hours with a three year old. We were put off the bus at about 2 am when the rude bus driver demanded everyone get off the bus without explanation. It was only after an irate passenger demanded why we should leave the bus in cold and dew with a child who now has a cold, he said all passengers need to present their tickets and he needs a break. I respect he needs a break but this was the very same driver that said he had to wait the same amount of time (3 hours plus) that passengers had to wait. Why not take his break then. The seats were most uncomfortable for sleep. consideration was given for the passengers that have long haul trips. The bathroom. Oh the horrible smelling bathroom the rocked and splashed stinking up the back of the bus where my family and I had to sit because no consideration was given for us travelling as a family so we either had to sit far apart or outside the stinking bathroom. The wifi that never worked in Canada. Both ways the wifi didn't work in Canada. Overall it was the worst trip I've ever been on and as an international passenger I would not consider using greyhound again because thanks to delays I missed connecting transportation that ultimately cost me money times 3. My son, his father and I. The one good that happened that I can note is that when we left the first terminal in NY my family was allowed to board priority because of our young child. ONE MAJOR INCONVENIENCE

The bus was delayed. They have some good workers but most of the workers just don’t care about your needs or try to help you

Service was delayed, staff were unhelpful and information lacking. Still, I made it to my destination so can't complain too much.

Power outlets were not working in the bus

The drivers were great. However, the staff at port authority bus terminal at the front desk give misguided information about the gate.

Disappointed with the service delays on both end with no explanations u need to improve customer service and arrival and departure times dont think I would use u guys again

Poor service and bus was late for 2 hours.

There was no bus and there were no explanation, no announcement, no nothing. It is now 12:41am, I was scheduled for a 12:15 am. There are no seating accommodations. Any bus that comes in, there will be a stampede to get on it. This is my first trip using the greyhound bus and this surety is my last . Customer service is beyond reprehensive, words are not enough to describe the service.

No explanation given as to why we were delayed almost 2 hours - definitely not down to traffic as we left at 0130 (ish), rather than the planned 0015!