good service and great courtesy
Nicest bus I've been on. Clean bathrooms and comfortable seating
Nicole F.November 5, 2020
Today was a good day. #IceCube voice
William C.September 5, 2020
Excellent driver and service
Mahamadou T.September 2, 2020
very few people wearing masks—including greyhound employees. everything was slow and late. very disorganized, I almost didn’t get a seat even though I paid for a ticket
Will ride again
Armando G.January 4, 2020
Very rocky ride. Multiple passengers threw up.
Katharine G.December 21, 2019
Hi. I had a ticket at 12:35 am on 21/12/19, i come there on time and they said that bus was full, i don't know why then sell more tickets if bus was full? The they give me a bus at 8:30 am, then changed to 05:50, So didn't get in Syracuse at 5:30 am how i was planned, but i got at 12:20.
So i don't know what happened,
Yeuzhen B.December 21, 2019
The driver was professional and pleasant.
Verna S.December 12, 2019
Both the drivers were good, from Albany to Syracuse was very good. His driving was excellent in the snow and bad weather condition
Bushra M.December 2, 2019
Very good - late because of traffic but good service.
Our driver was unable to complete his drive, so we sat for an hour inside the bus wish no staff on the side of the road waiting for a replacement. 0/10 would recommend
our bus had mechanical issues that we had to wait to be fixed and were given no details about how long it would take. we sat for about an hour and a half before we were able to get on the road again and weren’t given any updates about what was happening.
Zahkari P.October 21, 2019
I am very disappointed with the trip today from Nyc to Syracuse, NY. I had a transfer point at Albany and it was delayed two different times. The first time was for two hours and the second was for an extra delayed hour and a half. The staff at Albany was not explaining anything so it was hard to
Know when we were leaving.
Andrea L.September 27, 2019
The bus was very late.
Sheeba A.September 22, 2019
Bus was late and bus needs to be cleaned after trips.
Lyda H.September 10, 2019
We left 15 late. We arrived in Syracuse over 1hour late. A child and her father were singing loudly on the bus most of the way back and many were annoyed but didn’t say anything. The bus driver didn’t make a general announcement. It was a long ride back home.
Regina S.September 3, 2019
The driver was very arrogant to the passengers and drove at high speed- am sure a download of the trip stats would show that. We were constantly being swayed from end to end
I was shivering the whole trip and at one point my arm went numb from the ac spewing out directly in my armrest the whole trip.
Serious issues with the ac coming out from where it was.
The trip itself was fine. But it was surprising and actually unacceptable to have such outdated systems. No seats were allocated, and it was necessary to stand in line for over an hour to be sure of getting a seat. As well, printed out paper tickets were required, electronic copies on devices weren't permitted. Archaic systems that are not at all acceptable in terms of customer service.
Patricia Anne T.August 4, 2019
Good driver, responsible respectful and likes his job.
Horrible service. The bus driver did not know how to operate the lift for disabled people and we had a disabled person on board. We left one hour late for NYC and stayed for an hour and a half at Binghamton because she did not know how to get the passenger off the bus. Binghamton station was closed by the time we got there and we could not use the washroom.The disabled person felt terrible because all the passengers were mad at him and the driver because of the delay. It was a horrible experience!!!
The furthest back seats next to the bathroom gets really hot... i believe its due to the exha
Bus arrived at the regional transportation center instead of Syracuse university
Great journey from NY, quick check in and convenient bus