Handlers at Terminals need to be more informed on gate changes to avoid mass confusion amongst customers when this occurs.
Albert J.February 2, 2020
Keep o in
Christine Lorraine M.January 5, 2020
Generally good. People in ticket counter not very helpful.
Vicente Jr C.November 24, 2019
Girish Mohan V.October 29, 2019
Overall very nice experience.
Jasleen K.September 15, 2019
The fact that no WiFi is provided made the journey not convenient
Oluwole T.September 10, 2019
Chibuzo O.September 1, 2019
Need to be more punctual
Manpreet Kaur J.August 31, 2019
Nice And clean bus. The trip was smooth and easy. Only thing I would say is that the staff needs to communicate instructions more and also in a nice a friendly manner.
I will not travel on greyhound again
no charging outlet working and during rains roof glass vent was leaking lot of water I was almost took bath .
Rajkumar S.August 22, 2019
Good friendly service.. maintaining it 👍
Maninder Singh U.August 21, 2019
Worst trip ever. Customer service was the worst.
Shiksha V.August 19, 2019
My only view is the 2hrs to wait ahead for the last bus that took us to Newark .we waited till 9:15pm since about 7pm or minutes past at New Jersey which I see no reason for keeping us till that odd hr.tnx it could be better.
Olusola O.August 13, 2019
Very poor experience, AC was not working on the first bus, charging was not working, bus suddenly stopped, and we stuck in all these hazel for more than 2 hours, driver's answers were not responsible at all and so on..
It was very cold inside the bus
Need the seats to be a bit more comfortable.
I never show up do to a funeral
Service needed improvement
request to stick to departure timings, we were asked to wait outside in a line in the cold for an hour unnecessarily. staff were not bothered to even tell the elderly people to sit inside despite the fact the bus was running late
Badhri Narayanan K.May 22, 2019
It was good; the drivers of 86115 were very helpful and courteous. They are very careful road users. On the contrary; the wifi did not work as well as a few of the electrical sockets which hindered a few passengers from charging their gadgets.
Bonnique B.April 17, 2019
Uncomfortable seats no ac
Muhammad R.April 13, 2019
The staffs were great throughout the journey. We had a long wait at the boarder which wasn’t the fault of the staffs. Though expected but I guess they should have let us known that we may have about an hour delay considering the holiday season
Active and helping staff with good bus. Leg room was a big help for me personally. It made whole journey quite convenient.
Kireet G.November 23, 2018
Excellent...both drivers were competent, courteous and knowledgeable
Marianthy A.October 18, 2018
Good, still can improve on some driver know-how on giving direction on transfers especially in a busy bus terminal such New York.
Prosper N.August 28, 2018
Bus delayed and missed connections to Newark. Next connections was after 5 hours from scheduled departure
The trip from Toronto to New York was great. But we had a lot of problems at the Port authority. There was no one to direct us to the right bus. Also the bus was delayed by more than half an hour. Not good service at the Port authority.
While going it was good all the way.But while coming the bus was late from Newark to NY. I would miss my next connecting bus so I had to take a taxi to NY.