Bus Tickets from Pearson Toronto Airport to London Station

I expected big bus, as in this small van there was no leg space and no washroom, so totally disappointed

The driver took the time to call me as this was my first time using the service so I did not know what the bus looks like.

The bus was late, driver smoked at back of the bus while waiting for other passengers and the smoke came into the cabin affecting those of us already seated. Driver kept cell phone on his lap and was looking at it and using it while driving - phone use was not hands-free at all. Driver veered of lane once while drinking his coffee and once off road on the fast lane. We stopped at Kitchener and Woodstock at what appears to be random locations for passengers to get off bus. When we got to London, the driver stopped directly on the road for passengers to get off as he did not want to drive into a corner of the gas station to offload passengers. The entire experience does not reflect well on the service.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.

It was late but I received a notification about that. I didn't have a specific seat which said "any seat" But when more people got up in mississauga we have to move because they had specific seat The bus smells really bad like dirty

why the bus need to stoop at the middle of the trip for 15 mins (most of people sitted inside and waiting for driver) at the resting area?

Bus was delayed with notice. But then was even further delayed without any notice.

The driver was rude, was on phone all the time. Outlet was not working to change my phone.

I didn’t enjoy my trip at all. Onex bus was delayed 1 hour and 40 minutes. The bus that came wasn’t in a good condition. I am not going to use this company again.

I didn't appreciate having the trip canceled at the last minute that left me scrambling for an alternative that ended up costing me approx double my original trip.

The bus arrived in good time. The bus driver was dressed appropriately, and he was courteous and professional. The only thing I missed was an announcement stating that we were on our way to London, Ontario. (We explored part of Mississauga on our way to the 401, and I was a but worried that we were going somewhere else, until I became fully aware that we were going towards London.) The driver drove the shuttle bus well, and I appreciated his service!

Really good travel experience, Felt luxurious because of the smaller bus that was more comfortable than a coach. The driver was on time, a great driver, and very courteous. The trip was quick and on time. Will definitely travel with them again!

Loved the price but didn’t care for the length of time, far longer than anticipated to the point my ride could not wait and had to leave so I had to call a taxi to get me to my residence