Bus Tickets from Pearson Toronto Airport to London

The bus was late the driver unfriendly. It was a small bus with no toilet, which I was told there would be

Bus arrived very late than expected, no updates whatsoever, force to take another shuttle service

Going from the airport to London was a direct trip which was great. Got to London at the time indicated.

Arrived on time was a plus. Bus very old with leaky air gap beside me, so wind rushing sound the whole journey, freezing cold. Also dirty. Driver LITERALLY did not stop talking on the phone the entire 2 hours…not sure this is the safest for a driver of a motor coach on the 401. Didn’t feel very professional service as a whole.

Very disappointed. I wasn’t informed that the bus was canceled. I waited 35 minutes before calling the office and was informed that the bus was canceled and that an email notification was sent the evening prior. I received no such notification. So, I’m very disappointed and had to arrange alternative transportation.

The bus operator said that the bus was already cancelled but still I was able to select that bus two hours before departure.

I appreciate the messages I got before the bus arrived to the Pearson airport. It was easier to spot the bus.

Arrived and left a little later than expected, but understandable because of rush hour. The bus was almost full, but the driver was very competent in managing the crowd. There was a problem getting all the luggage under the bus, but the driver managed to squeeze them in with some compromises. The bus was at the right temperature. It was annoying that the driver was continuously on the phone speaking loudly throughout the trip.

Route was unclear when booking. I wasn’t expecting stops when I booked and we were almost an hour late.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.

It was very convenient landing in toronto pearson going to the ground level with clear markings. The bus driver was polite and he got us there on time.

The bus arrived in good time. The bus driver was dressed appropriately, and he was courteous and professional. The only thing I missed was an announcement stating that we were on our way to London, Ontario. (We explored part of Mississauga on our way to the 401, and I was a but worried that we were going somewhere else, until I became fully aware that we were going towards London.) The driver drove the shuttle bus well, and I appreciated his service!

Really good travel experience, Felt luxurious because of the smaller bus that was more comfortable than a coach. The driver was on time, a great driver, and very courteous. The trip was quick and on time. Will definitely travel with them again!

The shuttle was 40min late. It's a pity because then the journey was comfortable and the van very clean.

It was amazing and very professional. The ride was smooth and quick. The car itself was quiet clean and tidy!

Phenomenal experience. Driver was on-time (actually early), extremely diligent, and respectful. He is a very safe driver. Altogether an excellent experience. Highly recommended!