Never took a Greyhound before and it was painless, from buying tickets online, clean, comfortable bus and friendly driver. Thank you for a smooth first experience.
I bought my round trip ticket LAST WEEK and was told while in line that the bus was full and they were offering taxis. We were traveling to downtown Toronto. Greyhound staff told us not to use their service and that this happens EVERY SINGLE DAY.
Normally I would rate 5 stars. Waited outside the bus for driver who was late .we were lead to another bus no sorry for the delay no explanation. I understand delays,but customers should be informed if there's a problem
I never received the email containing the ticket/confirmation. I thought I had purchased a ticket from Toronto to st Catharine's for Saturday morning at 9 am. I called greyhound at 8 am to find out why I didn't have an email with the ticket, since I'd purchased the ticket the night before (and had certainly been charged) she then challenged me, asking why I was calling now and not the night before. My answer- because it was 9 pm and I was at a birthday party. She then tells me the bus actually left at 6 am. I ask for a refund and she says no. I asked to speak with the manager and she puts me on hold for about 15 mins. Finally, this woman comes on the phone claiming to be a supervisor. She tells me that the tickets are not refundable. I tell her that I never RECEIVED the nonrefundable item. I have taken plenty of greyhounds and never had an issue like this before (where I didn't receive the email containing the ticket). Finally she offers me a voucher for the amount of the ticket ($14.00) and then explains that it costs $12.00 to use the voucher. I told her she was playing games. I will NEVER use greyhound or busbud again. I was blown away by how bad the customer service was.
The bus came late and passengers boarded on the bus half an hour behind the scheduled time. While waiting, people were not informed why the bus was late. I believe something needs to be communicated to the waiting line of people.
Bus was 40 minutes late but we weren't kept updated until 30 minutes had passed. Wouldn't have been as big of an issue if weren't waiting outside in -20 degree weather.
SHOW UP SOMEWHAT CLOSE TO THE CORRECT TIME. 2:30 HOURS LATE BOTH WAYS. COMPLETELY UNRELIABLE. PLENTY OF OTHER WAYS TO TRAVEL THAT WILL ACTUALLY SHOW UP ON TIME.
We waited for our bus 2 hours standing in line outside in the heat. 3 different times a staff member said the bus would be there in 20 minutes but was wrong each time. I understand that traffic can be difficult but the staff could have sat us in the cooler terminal to wait and brought us out when the bus finally did arrive to take us. We were very unhappy with the wait and the way it was handled. Our driver when we finally did get one was good.
The bus was quite stinky like it hadn't been cleaned since the previous trip. There seemed to be an issue in the back half of he bus that made for a very bumpy ride in what is normally a smooth road. Finally I was surprised that there was no WiFi on this route as I was under the impression all greyhound buses had it.
The driver was unfamiliar with the route and relied on the passengers to pick the exit and find the way through the city into the station. Because the route was unfamiliar we traveled very slowly on the highway.The bus had been half an hour late in departing and there was no communication as to the reason for the bus' delayed no-show.
waited 1 hour this am. in Sr.Catherines for an 8:25 bus watching and breathing fumes of many buses idling at omce up to 10 min. each. Qish I had travelled a different way.
Efficient driver. The bus terminal in Toronto was a bit difficult to know which platform our bus left from. But easily resolved when we went to Information
There and back, unfriendly drivers. Both seemed pretty unhappy and unapproachable. 1st bus driver left 5 mins late and arrived 35 mins late. 2nd bus driver left on time but still arrived 15 mins late. I understand that traffic will affect originally estimated time lines but a considerate update (Bus driver saying something with the new eta) would have been easy to do and made a difference in terms of customer service and consideration.
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Bus service from Toronto to St. Catharines is covered by Greyhound.
If you're abroad, study some local language. Not only could it get you out of a pickle during your bus trip from Toronto to St. Catharines but it'll also be endearing to native speakers who will surely appreciate your effort.
From miles long of beauteous natural landscapes to impressive man-crafted sights, you’re bound to be in for a visual treat on your bus trip from Toronto to St. Catharines.
Buses have the smallest carbon footprint of all motorized transport modes. A bus going from Toronto to St. Catharines will emit half the CO2 emitted by a train, and radically less than a car or an airplane.
Create your own real life musical score by curating a personalized bus travel playlist - the perfect accompaniment to your bus ride from Toronto to St. Catharines.
Did you know?
The average number of passengers on a coach bus is 32 meaning that a bus could replace a minimum of at least 30 cars!
The bus driver with the longest career in the world drove more than 2,000,000 miles and is a happy World Record holder.
Did you know that 80% of the buses in North America are equipped with WiFi and power outlets ? And 60% of bus travelers have used their electronic device on board during 2014.
Busbud.com makes it easy for you to find, compare and book city-to-city bus tickets, all over the world. We save you the extra trip to the bus station. With Busbud, wherever you go, you have a worldwide bus station within reach and available in your own language and currency. Busbud prides itself on its worldwide partnerships. We make it possible for you to buy tickets with its large network of trustworthy bus partners like Greyhound, Megabus, Eurolines, ALSA, iDBUS, National Express and many others.
