Bus Tickets from London to Pearson Toronto Airport

The bus was late and the tracking number not available. With no number to call it was distressing.

I was disappointed that it was changed to van last minute. It was a full van and too close for comfort. Also I specifically booked the bus for the washroom. Our van was a half hour late as well.

Horrible. Bus was over 35 minutes late, the customer service person lied about the reason, and I missed my flight because of the delay. Originally we were informed of a 15 minutes delay, after that there was no update, but through the "track my bus" feature we could see that the bus was parked at the company's own parking lot for over 20 minutes, when the bus was already late. Customer service said the delay was due to traffic, but other company's busses coming through the same roads were in time, and map apps didn't show any significant traffic disruption. Then customer service said that the bus was stopped to board passengers, but there were only 5 passengers in the bus when it got to the Wellington @ Exeter stop, which could've not taken more than 5 minutes to board, at most.

The bus was over an hour late. Had to spend hundreds on Uber to catch flight on time

I was supposed to arrive 3:30 and we got to Toronto at 6. The bus was so late to pick up.

Bus ride was fine but was over an hour late and I had to change my flight as a result

The trip was fast and efficient. My bus arrived at the destination EXACTLY on time! I was lucky in that no one came to sit next to me, so I could spread out.

I love it it was a very nice lady riding the bus everyone was quiet and I can charge my phone on the bus was the best experience! Maybe some of the sits where dirty but that's all.

I enjoyed the extreme professionalism of the bus driver. I like that he started the trip by using the intercom system to remind folks of bus etiquette rules (ie wear your seatbelts, use headphones, etc). This was one of my best rides!

Bus came on time. Seats were very comfortable, snacks were available. Hostess was super sweet, arrived to my destination a little over my scheduled time. But it was rush hour.. The only thing that I didnt like Was it was very hard to see out of the window from the tinted sticker.

Driver and attendant were very courteous. Bus was clean and drive was quick. We actually reached destination early. I got a good hot cup of tea and fresh cookies. Thanks

Attending university in london, I have been travelling back and forth between Toronto and London for around 4 years. I have not encountered a better company than Red Arrow. Their communication, punctuality, service, and comfort are unmatched while still having competitive prices. My favourite company to make the London-Toronto journey, I just wish they had more times available!

horrible bus was extremely late and we had to go to another stop because it wouldn’t come to the stop it was supposed to go to

The bus was running 45 minutes late, at which point we received an email that is was cancelled and gave a customer support number to call. Would avoid using Megabus in the future as it seems extremely unreliable.

Driver was so nice, friendly and helpful. However, there were no outlets on the bus which was not great

bus showed up late, and i was flown from my seat numerous times as the bus driver would fail to slow down, and have to slam on his breaks to avoid rear ending other cars.

The bus was almost 2 hours late and they made me randomly get off the bus and take another rider bus which was very confusing and seemed unnecessary

The ticket was sold to me under false pretense. I bought a ticket to arrive in Toronto at 1:30 and didn't get in until 2:30. Unacceptable business practice.

The traffic was heavy and your competent drivers made it stress free. We just relaxed.

I arrived at the pickup point 10 minutes earlier. The ticket and the booking confirmation showed OurBus as the operator, so I waited for an OurBus to arrive. After two follow-ups with an OurBus agent, I received an email with an updated booking confirmation and ticket, showing OneXBus as the operator. However, this bus had left around 40 minutes before OurBus sent me the updated information. So I missed the bus while standing there in the heavy snowfall for over 1 hour, watched the OneXBus leaving, had to pay an Uber to take me to Toronto, and almost missed my flight because of OurBus terrible customer service and miscommunication.

The bus didn't even arrived. We were at the esso gas station waiting since 8:10am for bus time was 8:30 am. We waited till 9:15 before leaving to go back. No communication from the bus company.

They cancelled the bus at 10:30 pm the night before. I had to scramble to make other arrangements.

Bus turned out to be a white van that smelled of cigarettes and literally gave me hives. Driver was swerving off the road on the highway multiple times, cars and trucks were honking at us the whole way. Thought we might die. I will NEVER book with them again.

Absolutely horrible. The bus never came and nobody answered my calls or called me.

The train was on time; service at the train station courteous and offered help with printing the ticket. The boarding itself was less pleasurable - the attendant at the door did not set a stool to reach a high step to the train and actively avoided a chance of being asked for help with the luggage. The ride itself was quite bumpy, with the train changing the speed abruptly.

Decent train, lucky that the cart was mostly empty. But we were 15 min late enroute and then 30 min standing waiting for the platform in Toronto. Got late for everything and such a waste.

Instructions and help was clear and available. The trip was 40 min late ( rail congestion). My seat tray was broken and the seats were not very comfortable.

Terrible. Transferred from a car to a bus and was 90 minutes behind. Not because of traffic or breakdowns but just waiting in London.

Worst bus company I’ve travelled with. Was not informed I would be picked up by a van and then transferred to a bus. The information about the trips such as the stops and timing was all wrong. Arrived at my destination an hour later than expected. Especially weirded out by the van pick up, that should be stated somewhere in the booking that it would be a van to bus transfer. Horrible trip for such a high price.

It was an excellent experience,for sure I am going to advise my family and friends to use your servy

On time and hassle free drive.driver was nice and professional and vehicle was super clean.

prompt pick up arrival. and very comfortable trip. Driver was very polite and courteous

I will only travel with London Travel from here on, The driver Carlos was so wonderful and friendly and it was first class service. The vehicle was immaculate, playing soft classical music and calm, with perfect car temperature. This the only way I will travel to London back from on. Please don’t change a thing.