Bus Tickets from Brockville to Pearson Toronto Airport

We were several people looking for a seat in the regular seatings. The bus was full, forcing us to sit in reserved sitting. Some (2) travellers would not move their bag off the unoccupied reserved seat beside them. Did they buy the 2 tickets?

Terrible experience had to wait like 3 hour to change bus and the drivers were very rude with the passenger

Beyond late

The driver was very polite. But the bus was very late to arrive and slow to depart from stops along the way. The bus was also very full.

The bus was late. The pick up location in Brockville had no covering and it was raining, and the bus driver it seems wasn't aware that he was picking up in Brockville. Got the impression he would have driven pass the pickup location if I wasn't standing out in the rain. There was no telephone number to call to find out about the bus arrival time.

Bus was 40min late for pick up, was supposed to arrive in downtown Toronto around 10:30 but didn't arrive until 12:15. Was not made aware of multiple stops and breaks past Kingston pickup

Compartment is clean and in good condition. The crew members are nice. My seat was occupied by another couple who wanted to sit together and refused to give up my seat. One of the crew members intervened and changed my seat immediately to avoid the conflict. I am glad I got a better seat.

I loved how easy and comfortable it was. Train left and arrived according to schedule. Staff were friendly and helpful.

Had a business class ticket from Brockville to Toronto. Although on the menu, no hot breakfast available.

The driver was super friendly. It gave the trip a good vibe. There were free chips too! But the bus was dirty and really crowded.

I have to submit a formal complaint, and seek a refund. My bus ticket was for 11:30 yesterday. Approaching the bus stand at 11:15, I noticed a bus leaving. It was surely not my bus, leaving 15 minutes early, and without me! So I sat and waited for the following hour and a half for my bus to come. It did not. So, in the end I had to conclude that my bus had indeed left 15 minutes early, without me, and my plans for the weekend were completely ruined. Surely MapleBus has a passenger list, knows that I am travelling from Brockville to Toronto, and should wait until 11:30. Insane. Or perhaps my bus didn't come at all, as the bus leaving at 11:15 was a 'Mega Bus'. Please let me know how to follow up for a complete refund. Thank you.

The driver was very friendly. The trip was very nice.