The service was good and the staff so helpful with customer.
My bus from Philadelphia to New York was delayed, so I missed my transfer to the New York to Boston bus. The next bus going to Boston didn't leave until the next morning, so I was forced to buy another ticket to Boston with Greyhound. Will not be traveling Peter Pan again if the buses are so inconsistent.
Moshe W.December 16, 2019
On time, little tight seating arrangements but good service
Zachary K.December 8, 2019
It was a great experience for my 1st time
Carmen S C.December 6, 2019
Everything was wonderful with the exception of my transfer New York to Philadelphia on the 27th. The seat next to me was broken and on the floor. There’re was no seat belt or attachment. A full bus and no other seat availability, I had to balance my self from falling out of my seat the whole 2 hr ride.
Very confusing to embark. Different bus logo (not Boltbus) causes misunderstanding. Bus stop in Philadelphia is horrible: no place to seat, no rain protection. Bus broke in the way. Take ages to be replaced. I miss my appointments in Boston. In other worlds: never gonna go by Greyhound or Boltbus again.
Roberto E.November 26, 2019
Was comfortable ride
Mitzie M.November 20, 2019
No heat working on the bus; bus driver refused to drive based on the discomfort caused by the lack of heat. Instead of finding a better bus, they just found a bus driver willing to take a cold trip to Boston. Note; the replacement driver did well under the circumstances.
Bus driver crashed into a pylon on arrival. We had to leave the bus and find our way.
Michael F.August 19, 2019
We had to wait in line for a long time without any clue as to when we are leaving.So it was annoying
Front desk staff at Philly was truly awful
But the driver and the rest are pretty good
Yuan-yuan H.July 21, 2019
Boltbus staff are great, efficient and courteous, the drivers have all been pleasant. I've ridden Megabus, Peterpan, Greyhound, and various Chinatown buses, and Boltbus has been the most enjoyable line so far
Never using grey hound again... will be sticking with megabus
The driver was the worst ever extremely rude talked as we were children made stops to drop another driver off made another stop and without checking to make sure all passengers were on the bus he laughed and said oh well hopefully everyone on the bus and drove off the driver made the ride the worst New York station isn’t professional either no one was there to say the bus will be late nothing
Traffic and weather affected the timing. Also to go in through the Lincoln Tunnel to Port Authority and then back through it to dad toward Boston was a bit disconcerting.
The bus was dirty and neglected.
It was great. Got there a little late, but it was snowing.
Keep doing the good job I used to travel with greyhound but never satisfied always the long wait and the buses dirty this one was different
Davidson S.January 27, 2019
The only complaint I have is the staff st the Philadelphia Peter Pan counter.. the young gal was rather Rude !
Bus driver mentions rules at the beginning like a mindless robot and then no one enforces them. People are loud on their phones, listen to music without headphones, and aren’t considerate of anyone else.
I was appalled at the rudeness of the lady at the Boston greyhound bus station office. First i did not know that my transfer to logan airport is thru peter pan and not by greyhound. When i asked the only lady available at the counter of greyhound at Boston bus station on arrival at boston at around 9.15, the lady in question was absolutwlt rude, insolent and refused to guide me in details. She was ready to pack off for the day not able to understand the troubles of a traveller who could not find any greyhound bus that could be taking me to logan. She just told me to go to gates 20, 21 and 22 and said greyhound does not offer logan services. When i pointed out the number of the bus in my itinerary that was supposed to take me to logan, the lady in question was rude and refused to give me a detailed understanding. A terrible experience though my previous experience with greyhound was really sound.
Sanjiv S.October 23, 2018
Safe driver other than leaving an hour later than scheduled seamless trip
Alana H.September 1, 2018
My first bus left a hour and a half late from Philadelphia: no explanation given. My second bus got to Boston a hour and a half later then expected and had no internet and no outlets on it. The staff were curt but not polite.
Rude people, bus cancelled, nothing good