Intercape has received numerous positive reviews for its punctuality, friendly and professional staff, clean buses, and comfortable seating. Many users appreciated the timely arrivals at their destinations. However, some passengers noted issues with air-conditioning being too cold during trips and occasional problems with charging ports or Wi-Fi not working properly. Overall, Intercape is praised for providing a reliable travel experience despite minor inconveniences reported by some travelers.
The bus had a breakdown turbo issues as a result we got delayed in arriving at our destination
3 out of 5 stars
Letta S.
What I've enjoyed is that the seats were comfortable and it arrived on time what I didn't enjoy is that the bus was so cold the driver Didi not put the heater on
4 out of 5 stars
Sithabile K.
Very Disappointed💔 , poor service and arrogant drivers. I booked intercape but I ended up being downgraded to Big Sky that went From one city to another without being informed. My trip was supposed to be 7 hours but it ended up being 12 full hours. Last minute changes😩, unnecessary stops . Yhooo ngikhalela imali yami
Many users appreciated the comfortable and smooth rides, noting that buses were generally on time with friendly drivers. The cleanliness of the vehicles was also highlighted positively. However, some reviews mentioned issues such as delays due to long stoppages or unexpected bus changes, non-functioning air conditioning and charging slots, uncomfortable seats without armrests, and occasional communication challenges between drivers and officials.
The buss was good mechanical wise it drove very smooth and safe but the condition was terrible seats very hard no arm rest and kind of dirty. Trip was too long and unbearable. 😳
3 out of 5 stars
Msindisi M.
The bus was very very very cold it was like you’re outside I was freezing to death for more than 7
Discussed it with the Driver but still
1 out of 5 stars
Ndumiso B.
The bus was on time and had no delays. But it was not in good standard for a long distance travel
Users have highlighted the efficiency and punctuality of the bus service, with many appreciating friendly and respectful drivers. However, some noted issues such as small seats lacking comfort and occasional delays. There were also concerns about unclear boarding instructions at certain stations, which could be improved for a smoother experience.
The lady who works at Bosman, I couldn’t get her name( slender courlad lady) she doesn’t knw how to speak with ppl. She’s very rude. I asked her is these my Bus . She answered can’t u see this in not ur bus get back whr u supposed to check inn. Wl gonna call u. Nd told m that im wasting her time.
1 out of 5 stars
Sethabiso B.
First the driver told me to move from seat A to seat B. No reason for that. Secondly the bus had to via somewhere just to deliver another driver without our concern. I wander how is the company operating. Further more beside that, the trip was good. I am trying to emphasize that the company must value their customers.
2 out of 5 stars
Bongani M.
Not happy, there should be a way of alerting passengers of bus stops. My son was travelling for the first time on a Eagle Liner bus from Pretoria to Pietermaritzburg and he ended up in Durban
Based on 1911 reviews, the company was rated 3.6 stars on Busbud. Travellers were especially satisfied with the ticket access and the departure location but often complained with the WiFi. Citiliner ticket prices on this trip start at $24
Citiliner Plus Pretoria Pietermaritzburg recent customer reviews
Sits of your bus a not comfortable and a not operating well and please try and make it simple of old age people I mean geriatric need to be on front sits
2 out of 5 stars
Bandile H.
First of all the waiting area is just a mess, there are flies all over the area. Staff did not update us on the bus delay. The bus got there, they asked us to go climb in, we had to wait in the rain for over 10min for someone to atleast open up the luggage space on the bus and put in out luggages. We still got into the bus, and the bus still did move for over an hour, without anyone reassuring us on what was happening. All the sits in the bus were beyond dirty, as if they were all being stepped on. And we were still expected to sit right on top of the mess. It was just the worst journey I've ever had, I least expected it on this company (Greyhound), I am very disappointed.
1 out of 5 stars
Tshepiso M.
Apart from starting off a bit late, was a pleasant trip
Passengers have praised the bus for being super comfortable and providing a very good service. Although there was initially an issue with a bad smell from the toilet, it was promptly resolved by the drivers, ensuring no further discomfort.
Big Sky Express Pretoria Pietermaritzburg recent customer reviews
I was lucky enough not to have anyone seated next to me, so I was a little more comfortable than if someone had been there.
What I was not pleased about what the lack of communication at the check-in point. I waited in line for about an hour. There was just no order, which caused a few people to almost miss their busses.
3 out of 5 stars
Nonsikelelo M.
The bus I boarded was supposed to arrive at my destination at 23:20 but I arrived at 03:25 Am the next day. This was my first trip with the bus and the last
2 out of 5 stars
Lebohang M.
Was put into a Intercape Budgetline and was very uncomfortable. We did not travel with Big Sky.
Based on 2721 reviews, the company was rated 2 stars on Busbud. Travellers were especially satisfied with the ticket access and the cleanliness but often complained with the WiFi. APM WC ticket prices on this trip start at $31
Passengers generally appreciate the comfortable seating and spacious legroom provided by the buses, along with safe driving practices. However, there are consistent mentions of delays in departure times and issues with air conditioning not functioning properly. Some travelers also noted being transferred between buses unexpectedly but found communication about such changes to be satisfactory overall.
Citiliner Plus Pretoria Pietermaritzburg recent customer reviews
Hi im nokubonga ngubo I enjoyed my trip with citiliner plus ,but they need to improve there and there, like keeping time , their buses are always late maybe for 2 hours , they don't keep time
4 out of 5 stars
Nokubonga N.
The bus I took from Pretoria to pietermaritzburg was a nightmare. The trip was 8 hours long. The bus reeked of pee imagine that for 8 hours. Above all that there was an annoying beeping sound. Do better with your customers!
1 out of 5 stars
Lethabo M.
I didn’t enjoy a thing
The bus was late
We have to exchange buses
Im sick now
My foot are sore
Based on 115 reviews, the company was rated 2.6 stars on Busbud. Travellers were especially satisfied with the ticket access and the power outlets but often complained with the WiFi. Big Tree ticket prices on this trip start at $40
Based on 3859 reviews, the company was rated 1.7 stars on Busbud. Travellers were especially satisfied with the ticket access and the seats but often complained with the WiFi. Delta Coaches ticket prices on this trip start at $27
Frequently asked questions about travelling from Pretoria to Pietermaritzburg by bus
How far is Pretoria from Pietermaritzburg?
Pretoria and Pietermaritzburg are 481 km (298 miles) apart.
What are the departure and arrival locations for buses traveling from Pretoria to Pietermaritzburg?
Buses departing from Pretoria Station in Pretoria will take you to Pietermaritzburg - Intercape Office, Burger Street (opposite McDonalds) in Pietermaritzburg.
Find cheapest prices for buses
Price is for a one-way ticket for one passenger and based on past searches.
Best price found
11-20
$33
11-21
$60
Today
$26
11-23
$26
11-24
$24
11-25
$24
11-26
$24
11-27
$24
The cheapest trip from Pretoria to Pietermaritzburg was searched and found on Nov 24, 2025 with a price of $24
To save money and be sure you have the best seat, it's a good idea to buy your bus tickets from Pretoria to Pietermaritzburg, as early as possible.
You can expect to pay from $24 to $115 for a bus ticket from Pretoria to Pietermaritzburg based on the last 2 days. You can expect to find the cheapest price for the trip at $24 which is on 2025-11-24.
Usually Greyhound South Africa, Big Sky will charge you higher prices for tickets closer to the departure date. To find the best prices, you should be flexible on your date of travel.
The cheapest trip from Pretoria to Pietermaritzburg was searched and found on Nov 24, 2025 with a price of $24
