Bus Tickets from Queenstown, ZA to Johannesburg

Dear Intercape Customer Service, I am writing this complaint to express my dissatisfaction with the service I received on 14 June 2025 during my trip from Queenstown to Rustenburg. When I boarded the bus in Queenstown, I was told I would pay for my bags once and that I would not need to pay again when boarding in Johannesburg for the journey from Johannesburg to Rustenburg. However, when I arrived in Johannesburg, I was asked to pay again for my bags. I feel this was unfair and dishonest, and it has caused me a great deal of inconvenience and frustration. The people in Queenstown assured me I wouldn’t pay again in Johannesburg, but this turned out not to be true. I feel misled and fooled by this misinformation. If I had been told the truth from the start, I would have cancelled my trip. Instead, I ended up spending a lot of money I hadn’t planned for. I even had to borrow money from someone else just to be able to pay the additional baggage fees. I would like Intercape to clarify its policy on baggage payments and provide me with a fair resolution to this matter.

The bus delayed by an hour, along the way it broke and we had to move to another bus.We arrived in Johannesburg 3 hours later than our scheduled time.

Although I enjoyed the travel but it was delayed and took longer than I expected to reach my destination

There's nothing I enjoyed at all the bus kept stuck along the road. Even the seat were not comfortable at all. I couldn't even sleep due uncomfortable seat.

This was the worst 10hrs trip of my life...bus was supercold, no AC. It was rain and as a passenger I was wet from the inside, rain was coming through. The bus that was for us one could see it's a local bus that supposed to be doing local trips with upright seats, no recliners squeezed together but Eagle Liner chose to be greedy and put that bus for a 10hr trip

Time management is the issue; the bus arrived late at the pick-up point, and there was a window that was damaged, and we had to tolerate the coldness the whole trying to cover it with curtains, and a lack of respect from the drivers, driving at high speed unnecessarily.

Apm is nonsense of a bus. We were suppose to depart at 5 pm, but recieved an sms to inform us about a 3 hours delay. Not only that, the bus did not arrive at 8 but arrived at 12 midnight. No explanation, no redress nothing. The drivers were rude. I will never, ever book APM, ever. Bad experience ever

I did not enjoy any thing because of the poor service i was suppose to leave at 20:00 ended up leaving at23:30 I've missed my Graduation ceremony

It was the worst this time. Bus booked for 5 pm and never came till 10:18 Kalamazu picked us up. At night we were not safe and cold at Queenstown Station.

The bus was more than 1hour late, and it didn't stop by any shop only pick people on the way

The bus was too hot drivers refused to adjust the aircon to our satisfaction and toilet had not water or not in a good working order. But the drivers were driving very and i felt safe on the road.

I enjoyed everything about the bus the trip was so amazing ohhh the driver 🥰🥰🥰🥰🥰

Bus arrived at 23:00 and we were supposed to leave Queenstown t 19:30. Got there and there were still doing head counts. Moving people from one bus to another. Eventually after getting in it was cold and untidy and did not have a pleasant smell.

We almost die in bus stop waiting for the bus from seven and it arrives by 10 night ontop of that no heaters in the bus and all chargin phone pots are damaged 😑 the worse journey ever 😢

My trip was not good at all the wasn't in good condition l didn't enjoy traveling with it at all as I'm not gonna book it again in my life l am so disappointed.

The bus was late, no communication, it arrived an hour later when it finally arrived we were told that it's faulty we were transferred to cityliner. I am so disappointed with Greyhound

I didn't enjoy anything they just left us in Welkom, we went to the toilet when we came back the Bus is gone

I enjoy my trip the only thing i was not okey with it is the aircorn the was no cool air it was only i hit🔥Which i feel like i was suffocating

The bus never pitched , we're still sitting here at Queenstown station cold with toddlers and babies,no update no communication even now we're still here,I regret it and it's far to go back home

I’m very much disappointed with ILula bus i am still in Queenstown station, the bus didn’t arrive 😢😢🥹 i have sent an email but not response

My experience with IlulaBus has been extremely frustrating. What I didn’t enjoy was the complete lack of communication and the fact that despite having paid tickets, we were left stranded. The bus was supposed to arrive at 19:30 on January 3rd, but as of 10:40 it still hasn’t shown up. There was no staff around to help, and no updates were provided, which was especially concerning with kids and elderly passengers on board. The entire situation felt completely disrespectful to passengers’ time and safety.

Enjoyed the driver. He was very pleasant and drove very well. We did not have charging ports and air conditioning. We had to open windings for air as it was unbearably hot. The bus has no safety belts. That is a major red flag as road safety is major issue issue in South Africa. This needs to be sorted out asap.

Best experience ever i would recommend Ramalo to everyone. I was really satisfied and comfortable 😌

I was impressed with the service received.. arrived on time

Buses are clean and drivers very professional. Please add charging points for cellphones.

The bus provided was not in standard potrai on their web site. Chairs are too small

The bus was late with no communication, we sat there in the dark and almost got mugged It arrived very late at the destination.