It is firstly old and not well maintained. It was freezing the entire night, toilets don’t flush and there is no sanitizer allocated inside the loo. Intercape seems to be just selling an illusion and appears to no longer care for its customers. It’s standards have dropped from 5star to 1star.
Had i known i was riding a taxi that stops everywhere, I would have chosen another bus service
Keep doing good work and take care of your customers
They don't check their busses first before they leave, because we have to change the bus, because the first one has a problem
Totally disappointed with intercape it used to give the best service
Sanelisiwe K.April 17, 2021
Please adhere to all Covid protocols...
We couldn't charge our phones. The sockets (whatever they're called) were not working
We as commuters book bus trips depending on its schedule not for fun. If I m supposed to arrive at my destination at a certain time then that is the time that suits me to do so,not two hours later. Imagine those who have to connect again to somewhere and they miss their transports and there is no alternative? Please Please! Time is of the essence
May they plz to be ontime check in ppl an hour early, 30minuts before its not working. Always write time on the tick when one should check according to the time one bus will leave
Bus drivers are rude. Felt like I was given a lift. No manner
The bus seamed to not be in a gud condition
Adjust your lunch time at least 45min
Thokozani S.March 22, 2021
I think they are doing their best
Children under age of 3 paying full price not ok
They respect time more than satisfied
Clean, driving good, and comfortable
Always happy no complaints
No satisfied when i arrived to Pretoria as per our arrangement with the driver that just dropped me there and then i didn't get a bus to Nelspruit which i booked
Thulisa J.February 28, 2021
It was cold and the bus was late and after we were lost I arrived at jhb 4 hours late
James S.February 17, 2021
Eldo coach was perfect ❤️❤️😍👏🎉🎊
Thabisa G.February 15, 2021
The bus was late and the staff were so rude and did not care about the passengers.did not bother to inform us that the bus will be late.
Rethabile N.February 8, 2021
Intercape is very good in everything even though i arrive late but i understand why i arrived late we were delayed by a traffic at Mount frere but as your Staff they are very nice and respecting.
Phatheka K.February 8, 2021
Nikiwe L.February 6, 2021
Yonela M.February 2, 2021
It is very comfortable, but the problem is mostly with the toilet for someone who is sitting next to it really becomes a problem, I could not wait to get to umtata the last time because of the smell, I'm not sure whether it is because people were not flushing or what
Thantaswa M.January 7, 2021
The queue was not controlled there was a stampede, and the staff member who was boarding was rude she even promised to leave us. They said they will only be accommodating 50 pax but that didn't happen and there was no headcount.
Gcotyiswa M.January 5, 2021
Professsional service is their key point.
Noma-italy G.December 30, 2020
Everything was in order except for the arrival time, the staff is friendly n courtesious and the bus was very clean
Khumo L.December 30, 2020
Everything was perfect except the fact tha it arrived late at park station.
Bulelwa R.December 22, 2020