While the drivers do tend to play fast and loose with the rules, the trip was generally bearable. I do believe there is room for improvement on the customer service side of things.
Not happy with the fact that the bus has a FULL capacity during level 3 especially in jhb since the cases are escalating.
Terrible staff. Bus drives too fast
Nhlakanipho K.June 16, 2021
This is the third time intercape buses always have a problem and ended up leaving after 2 hours. Very incompetent!
They should always check their buses before loading people!!
Intercape has the best coaches and I always use them to travel.
Bongumusa M.June 13, 2021
I'm pleased overall, though the bus arrived an hour and 30 minutes late in Durban.
Thembinkosi K.June 10, 2021
Try to inform passengers of any time changes so they can make plans also especially when they have to be picked from their destination.
Khazimulile M.June 7, 2021
Aircon was very cold it wasn't a pleasant trip
Bus was very cold no heater yet it's winter. The driver was not professional at all. He was very towards passengers, he even threatened to drive and throw the bus under the truck in the bridge. How can a driver threaten passengers even worse in the middle of the night clearly the staff is not well trained.
They must try to maintain time they always even the last time I was leaving from Durban to Johannesburg they were late, and they don't even let us know that the bus will be late and state the reason.
They need to improve their service
Driver's attitude not satisfactory
Ntombiyethu M.May 30, 2021
I have nothing to say
Tshegofatso M.May 29, 2021
The consultant I spoke to on the customer service helpline lied about how late the bus was and as a pregnant woman I had to stand in the cold night alone...
Silindile Zakirah D.May 29, 2021
Is it possible to eliminate all stops between Jhb and Dbn? Maybe only one stop at Montrose
Alfrieda Baby S.May 29, 2021
It very comfortable and clean and warm
Please service your buses often. The heater was not working.
Eldo coaches is HORRIBLE. I will never ever use it again.
Nonkululeko D.May 27, 2021
Overall satisfied just an issue with the smell from the toilet
Mahlodi Anshine R.May 25, 2021
The bus was clean the ride was comfortable it just arrived late to Durban
Nontsikelelo C.May 24, 2021
My number one choose, fair are reasonably
Had a great experience since I've never used a bus before.
Vusi Abram S.May 22, 2021
The bus stopped once
The driver said we had a 15minute break
How does one place an order for food and use the bathroom
Intercape is comfortable and feels safe to travel in.
Its very cold and its not welcoming...nothing pleasing about it.
Nompendulo S.May 19, 2021