Bus Tickets from Toronto to Ottawa, CA

The driver didn't know what stops were on his route, so he told us we were at the wrong bus, and then left without us, which delayed our trip by a day. Also, the customer service line hung up on us when we tried to get more information about the situation.

Terrible, bus from Ottawa to Toronto was dirty, smelled urine from washroom. Bus from Toronto to Ottawa was somehow cleaner but was late 50 minutes. One hour into trip we where asked to transfer to another bus which was overcrowded. Would not definitely recommend this company !

I was assigned a 10C seat-which i did not request, as I do not like the back of the bus. this was the first time seat assigned. I had to move twice. I am 74 with arthritis in both my hips. Made my trip very hard.

Timing, pick-up & drop-off points were clear and convenient. While I was able to sleep the entire time (usually I sleep poorly), my fiancé was not (usually he sleeps easily), saying that the first driver consistently took turns poorly.

Worst experience I ever had. No one call me or text me about the location of the bus. I was waiting for last 30 min and bus didn’t arrived. I try to call customer service, they received my call after I bus is left.

The seats were comfortable and the ride was very smooth. We arrived 30 minutes early.

It was a good trip between Toronto to Ottawa had to change buses 🚌 at Kingston than another 2 more hours to Ottawa

Reckless and rude driver. From Kingston to Ottawa. There was no access to washrooms on both rides from Toronto to Kingston and Kingston to Ottawa. The bus terminal in Kingston was closed and our only option was wait outside. People were urinating on the perimeter of the station as there was no other option. Utterly disgusted by the poor planning and lack of care.

The library was closed and it that cold weather there was no safe protected area to wait for bus to arrive. I would never choose that spot again with the terrible weather conditions and no consideration what so ever from the company. I traveled from union station before and it was a good experience. Bus delayed and within this long trip two of us could not even sit together! The only thing I liked was the bus (two levels with roof light). Since we couldn’t sit together, one of us had a bag tag stolen from us! The person sitting next to her told how cute is that and took it when she fallen sleep! It was a good token from our friends.

It was the worst. The bus arrived 28 minutes late for pickup. The driver drove so slowly (around 20km/h slower than the speed limit, especially on the highway). The driver showed no signs of urgency, despite the fact that we were terribly behind schedule. We arrived at Ottawa at 2:54pm, more than 1 hour later than the scheduled time of 1:50pm.

We arrived an hour late, and they kept on blaming traffic but the busses scheduled to arrive later than us from TO-OTT arrived before us.

Bus was nearly an hour late and didn’t have the amenities advertised when booking (no wifi or bathroom on-board).

Ontario Northland has to know who they are jointly working .Busbad are scamining customers by hacking and missing leading Customers through web booking!

The bus driver was great he told up where the so would be ahead of time, gave a notice 20 min before arrival and even gave a recommendation to order food online before we arriveed.

The Bus is clean and the driver is providing an exceptional service. I enjoyed the WiFi, since I don’t have a local number, I was able to communicate with the person who supposed to pick me up at the station.

I was very happy with the service, it was efficient, very comfortable and the driver was very helpful.

I never made the trip. They sent out a late departure email saying they were leaving at 6:30pm when it was supposed to originally depart at 6:15pm. My girlfriend and I arrived at the station at 6:20. The bus operator saw us, refused to speak to us, and drove off at 6:23. It’s ironic that we have to accommodate to when they are late, but this is how Redarrow treats their clients when we are on time.

The driver who drove the Bus which departed from Toronto at 6.15 pm (6th August), was really friendly and helpful to ALL customers equally and he also arrived at Ottawa sharp at 11.20 pm, and was very punctual. The driver is very admirable in terms of his driving and the behaviour and discipline.

Bus was on time. It would have been better if some means are available to track the bus esp. for international passengers knowing the coordinates and timing of the bus at airport or bus driver number. Overall a good journey! Thanks Redarrow!

The bus was in the waiting spot earlier and arrived on time at the destination. The toilet wasn't as clean as expected

The temperature inside, the overhead compartment space, the seat space, the cleanliness, the plug sockets

Outlets advertised but there were none! That was the reason I chose this bus not another. Unacceptable. Also the seats were EXTREMELY filthy. Disgusting.

Hard to find bus the bus wasn’t called metro linx it was called Go bus !

Horrible they cancelled the trip and didn’t even email me. Trip was cancelled a few hours before. Entirely unprofessional. Still awaiting a response.

Today they didn't notify me that my bus was canceled and I was in the cold for a long time.

I didnt even go on that trip. The driver didnt show up. I was there waiting for 4 hours out the cold. No one contacted me neither is there a number i could contact.